Delivery & Return Policy
Product Freshness: We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack and transport them in temperature controlled vehicles which allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate perishable items as soon as possible.
Delivery in Kuwait
Delivery and processing time:
- Orders will be delivered on the same day when placed before 2:00pm. Any order received after 4:00pm will be considered as a next day order and will be delivered following day morning or evening.
- Orders received after 4:00pm on a Thursday will be delivered on Saturday.
- No orders are delivered on Friday or on Public holidays.
Returns & Exchanges:
We cannot accept returns of food items. It is not sanitary or safe. We do not feel comfortable reselling a perishable food item that has not always been in our control. If upon delivery the item is inspected and not to your satisfaction then return the item to the driver with clear instructions.
Delivery outside Kuwait
Delivery and processing time:
- Orders will be posted from our Kuwaiti site within 48 hours of time of order.
- Orders received after 4:00pm on a Thursday will be taken to post office on Sunday morning. Please note that in Kuwait our weekend is Friday and Saturday.
- No orders are posted on Friday or on Kuwaiti Public holidays.
- All orders are processed via our local Kuwaiti postal system as Registered Mail (must be present to sign for delivery). Expected time of delivery is 10-15 days.
- At all times during the process Infusions KW staff will keep you updated on your order via email.
Countries:
|
Country or Region |
Rate up to 2 kilos |
|
USA/Canada |
$17.00 €15.000 |
|
Gulf Region- Bahrain, Saudia Arabia, UAE, Qatar, Oman |
$10.00 €9.00 KD3.000 |
|
Australia, New Zealand |
$17.00 €15.000 |
|
Europe: UK- England, Scotland, Wales, Northern Ireland |
$17.00 €15.000 |
|
Spain, Italy, France, Germany, Ireland(Eire) |
$17.00 €15.000 |
|
Holland, Portugal, Sweden, Switzerland, Amsterdam, Denmark |
$17.00 €15.000 |
Currently, we are unable to deliver to any countries in South Asia or Southeast Asia, but hope to do so in the near future.
Returns & Exchanges:
We cannot accept returns of food items. It is not sanitary or safe. We do not feel comfortable reselling a perishable food item that has not always been in our control.
More Questions ?
If you have any other questions or concerns please send us an email at info@infusionskw.com and we will be happy to assist you as soon as possible.
New products
SOCIAL COMMITMENT
Infusions KW wants to give back to society as much as we can. We have been blessed to have a business and are always looking for opportunities to help those affected around the world.
Whether monetary, education, or support services we try to get involved in causes that can higher quality of life for those less fortunate. As our business grows we feel responsible to take on bigger charity projects.
Starting in the Holy Month of Ramadhan 10% of our website sales from June 1st to August 31st will go to building a water well in a needy country in September.
Inshallah with your help, our goal will be achieved and we will post updates here.
FEEL GOOD THAT EVERY PURCHASE YOU ARE HELPING TO BUILD A WELL FOR A COMMUNITY IN NEED! The scarcity of water in many countries is heart breaking and should be basic human right to all.
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Delivery
Delivery is available to all areas of Kuwait for KD1. All orders will be delivered within 24 hours from time of ordering unless otherwise advised.