Delivery & Return Policy

Product Freshness: We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack and transport them in temperature controlled vehicles which allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate perishable items as soon as possible.

Delivery in Kuwait

Delivery and processing time:

  • Orders will be delivered on the same day when placed before 2:00pm. Any order received after 4:00pm will be considered as a next day order and will be delivered following day morning or evening.
  • Orders received after 4:00pm on a Thursday will be delivered on Saturday.
  • No orders are delivered on Friday or on Public holidays.

Returns & Exchanges:

We cannot accept returns of food items. It is not sanitary or safe. We do not feel comfortable reselling a perishable food item that has not always been in our control. If upon delivery the item is inspected and not to your satisfaction then return the item to the driver with clear instructions.

Delivery outside Kuwait

Delivery and processing time:

  • Orders will be posted from our Kuwaiti site within 48 hours of time of order.
  • Orders received after 4:00pm on a Thursday will be taken to post office on Sunday morning. Please note that in Kuwait our weekend is Friday and Saturday.
  • No orders are posted on Friday or on Kuwaiti Public holidays.
  • All orders are processed via our local Kuwaiti postal system as Registered Mail (must be present to sign for delivery). Expected time of delivery is 10-15 days.
  • At all times during the process Infusions KW staff will keep you updated on your order via email.

 

Countries:

Country or Region

Rate up to 2 kilos

USA/Canada

$17.00 €15.000

Gulf Region- Bahrain, Saudia Arabia, UAE, Qatar, Oman

$10.00 €9.00 KD3.000

Australia, New Zealand

$17.00 €15.000

Europe:

UK- England, Scotland, Wales, Northern Ireland

$17.00 €15.000

Spain, Italy, France, Germany, Ireland(Eire)

$17.00 €15.000

Holland, Portugal, Sweden, Switzerland, Amsterdam, Denmark

$17.00 €15.000

 

Currently, we are unable to deliver to any countries in South Asia or Southeast Asia, but hope to do so in the near future.

Returns & Exchanges:

We cannot accept returns of food items. It is not sanitary or safe. We do not feel comfortable reselling a perishable food item that has not always been in our control.

More Questions ?

If you have any other questions or concerns please send us an email at info@infusionskw.com and we will be happy to assist you as soon as possible.





SOCIAL COMMITMENT

Update: October 2nd 2017. Thanks to all our wonderful customers who ordered during summer months when most people are traveling that KWD49.530 was collected for a water well! We will donate the rest and start the process this week.  More updates soon!

Movember

November is 'MOVEMBER' involving the growing of moustaches during the month to raise awareness for Prostate Cancer and Testicular Cancer for men. Infusions KW supports Movember and will be donating November website sales to charity dedicated to mens' health issues.



Please help us finish this project in remembrance!

A masjid is being built in Ahmed AlGharabally 's name. 

Help us build and continue his legacy of helping others and doing charity work.

Allah yerhmha. 

You can also help in this project by making a donation on your cart checkout. god bless you 

UPDATE: 2/10/2017  Project status 67% 


Delivery

Delivery is available to all areas of Kuwait for KD1. All orders will be delivered within 1 business day   from time of ordering unless otherwise advised.(NO Delivery Friday & Saturday)


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